Return & exchange Policy

At Vanguard, we want you to feel confident in your purchases, which is why we stand behind every product we ship with a manufacturer's warranty. If there's ever an issue with your order, we're here to help!

Want to make an exchange

Returns made simple

If you're not completely satisfied with your purchase, you can return it in good condition within 15 days for a refund. Just give us a call for authorization to return the merchandise or email us at support@vanguardmil.com or cap@vanguardmil.com
Please note, custom or personalized orders can only be returned if there's a mistake on our end, also clearance items are final sales.

Additionally, for returns, a $4.50 restocking fee or 15% restocking fee will apply, depending on which one is higher.

Getting Started with Returns

To initiate a return, simply obtain a Return Authorization Number (RA#) by reaching out to our customer service team within 15 days of receiving your order. Then, send back the merchandise within 30 days of receiving the RA#. Make sure everything is in its original packaging with all components included, clothing items should be unworn and unaltered, and clearly print the RA# on the outside of the package.

To expedite your refund, please ensure your package is returned to the correct fulfillment center, as written on your package or order summary.

 

What Happens Next?

Once we receive and process your return, we'll issue a credit to your original payment method. Keep in mind that it may take a little time for the credit to appear on your statement, depending on your credit card company's processing times (3-5 business days).

Exchanges made simple

In addition to our return policy, we also offer a straightforward process for exchanges if you need to swap your clothing item for a different size or variant.

Just give us a call for authorization to return the merchandise or email us at support@vanguardmil.com or cap@vanguardmil.com.

Please note, custom or personalized orders and clearance items can not be exchanged.

Getting started with exchanges

To initiate an exchange, simply place a new order for the correct size or variant through our website.

Next, obtain a Return Authorization Number (RA#) by reaching out to our customer service team within 15 days of receiving your original order. Please be sure to provide us with the new order number so we can waive the restocking fees for you.

Last, send back the merchandise within 30 days of receiving the RA#. Make sure everything is in its original packaging with all components included, clothing items should be unworn and unaltered, and clearly print the RA# on the outside of the package.

Please, note that return shipping fees are the responsibility of the customer. To expedite your refund, please ensure your package is returned to the correct fulfillment center, as written on your package or order summary.

What happens next?

Once we receive and process your return, we'll issue a credit to your original payment method. Keep in mind that it may take a little time for the credit to appear on your statement, depending on your credit card company's processing times. (3-5 business days)

Additional Assistance

If you encounter any issues or need assistance with the exchange process, our customer service team is available to help. Feel free to reach out if you have any questions or concerns regarding your exchange.

We aim to make the exchange process as simple and hassle-free as possible, ensuring you receive the right size or variant of the product you desire. Thank you for choosing Vanguard, we're here to make your shopping experience seamless and enjoyable.

Exceptions to Note

While we strive to accommodate all returns, certain items can't be returned due to military uniform regulation changes for the Army, Air Force, Space Force, and Navy. Additionally, discounted items are final sale and not eligible for return. 

Army notice

• ACU - Army Combat Uniform Rank/Patches/Badges
• Bib Scarves
• Black Sleeve & Trouser Trim
• Dress Blue & Dress White Service Stripes
• Gold on White Chevrons
• Green on Gold Overseas Bars
• Green on Gold Chevrons
• Green on Gold Hashmarks
• Leadership Tabs
• Subdued & Desert Patches
• 7 Color OCP Badges
• 7 Color OCP Ranks

Air Force notice

• Subdued & Desert Patches
• ABU - Air Battle Uniform Rank/Patches/Badges
• 7 Color OCP Badges
• 7 Color OCP Ranks

Space Force notice

• Enlisted Rank Sew On, Hook, and Gortex

Navy notice

• Female 1" White CNT Belts and Belt Sets
• E-2, E-3 White Poplin Rating Badges
• E-2, E-3 & E-6 Polywool Rating Badges
• E-6 Male Poplin Rating Badges
• E-6 Female Gab Rating Badges
• Enlisted Tie Bars and Tie Clasps
• Subdued Collar Devices, Cap Devices and Embroidered Badges
• Hashmarks Red on Blue for Enlisted and CPO
• Desert Collar Devices, Cap Devices and Embroidered Badges
• Black Metal Badges
• Type I Blue Digital Sew on Rank and Badges
• Coverall Sew on Rank and Badges
• Type II Desert Digital Flags, Cap Devices and Parka Tabs
• Type III Woodland Digital Cap Devices and Parka Tabs
• Type III Woodland Digital IR Flag and Don't Tread On Me
• Type II Desert Digital IR Flag and Don't Tread On Me
• Navy Cap Device Warrant Officer 1 Regulation Size
• Navy Black Fleece Jacket Conversion Tab

We hope this overview makes the return process a breeze! If you have any questions or need assistance, don't hesitate to reach out to our friendly customer service team. We're here to help make your shopping experience with Vanguard as seamless as possible.