WHEN IS MY CREDIT CARD CHARGED?
All orders are charged immediately.
HOW LONG WILL MY ORDER TAKE TO SHIP?
Custom and personalized items may take 7-10 business days to ship. In the case that an expedited shipping method has been selected, i.e. Overnight or Second day shipping, or if there are special circumstances, we will do our best to expedite your order. When selecting expedited shipping, please keep in mind these are methods of shipping only and do not include weekend delivery. These orders can still require up to 5 business days to process.
Please note: Expedited shipping methods are Business Days only and do not include weekend delivery. Any items backordered will be shipped via our best method available.
WHERE IS MY ORDER SHIPPED FROM?
Most internet orders are shipped from Vanguard Industries located in California.
Civil Air Patrol, Sea Cadets, Young Marines and most school orders are exclusively handled and shipped from our office in Norfolk, Virginia.
WHAT ARE YOUR HOURS OF OPERATION?
California Office Hours are Monday - Friday 7:00 am to 4:00 pm PST. Virginia office hours are Monday - Friday 8:00 am - 4:30 pm EST.
We are closed on Saturday and Sunday, all holidays, and the day after Thanksgiving.
Orders placed on weekends and after hours will be processed on the next business day.
WHAT METHODS OF PAYMENT DOES VANGUARD ACCEPT?
To place an order online, we require a major credit card or a Paypal account. If you would like to pay by check or money order, please proceed to checkout and include a copy of your order with payment. Mail these to :
VANGUARD INTERNET ORDERS
2440 Impala Drive
Carlsbad, CA 92010
Civil Air Patrol orders should be mailed to :
VANGUARD CAP ORDERS
1172 Azalea Garden Road
Norfolk, VA 23502
Orders placed against an overseas bank may be held until the funds have cleared. Please include the appropriate shipping and sales taxes in your payment.
I AM NOT IN THE MILITARY, CAN I STILL PURCHASE ITEMS FROM YOU?
Absolutely, we are more than happy to provide items for collectors, family members and individuals who just like the quality of our product.
I HAVE A FAMILY MEMBER IN THE SERVICE, HOW CAN I FIND OUT WHAT THEY'VE BEEN AWARDED?
When your family member was released from the service, they will have been issued a form called the DD214. To get this form, you can Click Here.
DO ALL MEDALS HAVE RIBBONS?
Yes, all medals have ribbons but not all ribbons have medals. For example, unit citations will be a ribbon only, Army Presidential Unit Citation, Navy Presidential Unit Citation, Meritorious Unit Citation etc. do not have a medal associated with them as they are unit awards.
I AM HAVING ISSUES ADDING PRODUCTS TO MY CART, IS THE WEBSITE BROKEN?
The website should work fine with the default settings on all major browsers. If you are experiencing problems adding products to your shopping cart, signing in or moving to checkout please try one of the following two solutions:
- Use a different internet browser. If necessary, download and install one of the following (free) browsers:
- Internet Explorer (Microsoft)
- Firefox (Mozilla)
- Chrome (Google)
- Safari (Apple)
- Opera
- Reset your browser configuration settings. Following are instructions on how to reset Internet Explorer settings. Please note that you may need to press the “Alt” key to open the menu.
- Under the "Tools" menu click on "Internet Options".
- Click the "Advanced" tab.
- Under the "Reset Internet Explorer settings" click the "Reset... " button.
If you have tried one of the proposed solutions and are still experiencing technical problems with vanguardmil.com please contact us at webmaster@vanguardmil.com.
WHAT IF I DIDN'T RECEIVED MY SHIPMENT?
If you haven't received your shipment within the expected timeframe please call us at 1-800-433-1334 within 30 days of your item being shipped to determine the next steps to recovering your shipment. Please note that any lost shipment not reported within 30 days of shipment will be non-refundable
WHAT IF I NEED TO UPDATE/UPGRADE MY ORDER?
If you need to update or upgrade you order, please call the phone numbers below:
- CAP/Schools department: 1-800-221-1264
- Customer service: 1-800-433-1334
OTHER
Click here to email us if you have any additional questions.