Return & exchange Policy

At Vanguard, we want you to feel confident in your purchases, which is why we stand behind every product we ship with a manufacturer's warranty. If there's ever an issue with your order, we're here to help!

Returns and Refunds Made Simple:

If you're not completely satisfied with your purchase, you can return it in good condition within 15 days for a refund. Just give us a call for authorization to return the merchandise or email us at support@vanguardmil.com or cap@vanguardmil.com
Please note, custom or personalized orders can only be returned if there's a mistake on our end, also clearance items are final sales.

Additionally, for returns, a $4.50 restocking fee or 15% restocking fee will apply, depending on which one is higher.


WEST FULFILLMENT CENTER (CA)

Toll Free (US) : (800) 433-1334

International : +1 (760) 438-4437

Monday - Friday 7:00am - 4:00pm PST

EAST FULFILLMENT CENTER (VA)

Toll Free (US) : (800) 221-1264

International : +1 (760)857-3600

Monday - Friday 8:00am - 4:30pm EST

Getting Started with Returns:

To initiate a return, simply obtain a Return Authorization Number (RA#) by reaching out to our customer service team within 15 days of receiving your order. Then, send back the merchandise within 30 days of receiving the RA#. Make sure everything is in its original packaging with all components included, and clearly print the RA# on the outside of the package.

To expedite your refund, please ensure your package is returned to the correct fulfillment center, as written on your package or order summary.

 

WEST FULFILLMENT CENTER

Vanguard Industries West, Inc.
2440 Impala Drive
Carlsbad, CA 92010-7226

EAST FULFILLMENT CENTER

Vanguard Industries East, Inc.
1172 Azalea Garden Road
Norfolk VA 23502

What Happens Next:

Once we receive and process your return, we'll issue a credit to your original payment method. Keep in mind that it may take a little time for the credit to appear on your statement, depending on your credit card company's processing times. If you need a replacement, just place a new order, and we'll take care of the rest.

Exceptions to Note:

While we strive to accommodate all returns, certain items can't be returned due to military uniform regulation changes for the Army, Air Force, Space Force, and Navy. Additionally, discounted items are final sale and not eligible for return. 

Army notice

  • ACU - Army Combat Uniform Rank/Patches/Badges
  • Bib Scarves
  • Black Sleeve & Trouser Trim
  • Dress Blue & Dress White Service Stripes
  • Gold on White Chevrons
  • Green on Gold Overseas Bars
  • Green on Gold Chevrons
  • Green on Gold Hashmarks
  • Leadership Tabs
  • Subdued & Desert Patches
  • 7 Color OCP Badges
  • 7 Color OCP Ranks

Air Force notice

  • Subdued & Desert Patches
  • ABU - Air Battle Uniform Rank/Patches/Badges
  • 7 Color OCP Badges
  • 7 Color OCP Ranks

Space Force notice

  • Enlisted Rank Sew On, Hook, and Gortex

Navy notice

  • Female 1" White CNT Belts and Belt Sets
  • E-2, E-3 White Poplin Rating Badges
  • E-2, E-3 & E-6 Polywool Rating Badges
  • E-6 Male Poplin Rating Badges
  • E-6 Female Gab Rating Badges
  • Enlisted Tie Bars and Tie Clasps
  • Subdued Collar Devices, Cap Devices and Embroidered Badges
  • Hashmarks Red on Blue for Enlisted and CPO
  • Desert Collar Devices, Cap Devices and Embroidered Badges
  • Black Metal Badges
  • Type I Blue Digital Sew on Rank and Badges
  • Coverall Sew on Rank and Badges
  • Type II Desert Digital Flags, Cap Devices and Parka Tabs
  • Type III Woodland Digital Cap Devices and Parka Tabs
  • Type III Woodland Digital IR Flag and Don't Tread On Me
  • Type II Desert Digital IR Flag and Don't Tread On Me
  • Navy Cap Device Warrant Officer 1 Regulation Size
  • Navy Black Fleece Jacket Conversion Tab

We hope this overview makes the return process a breeze! If you have any questions or need assistance, don't hesitate to reach out to our friendly customer service team. We're here to help make your shopping experience with Vanguard as seamless as possible.

 

Exchanges Process (Clothing items only)

In addition to our return policy, we also offer a straightforward process for exchanges if you need to swap your clothing item for a different size or variant:

  • Initiating an Exchange:

    • Follow the standard return process outlined above to return the item you wish to exchange.
    • Contact our customer service team to request an exchange within 15 days of receiving your order, they will ask you to place a new order.
  • Placing a New Order:

    • Place a new order for the correct size or variant through our website.
    • Send us the new order number so we can waive the restocking fees for you.
  • Returning the Item:

    • Send back the merchandise within 30 days of receiving the RA#, ensuring its original packaging, unworn and, unaltered.
    • Print the RA# on the outside of the package.
    • To expedite your refund, please ensure your package is returned to the correct fulfillment center, as written on your package or order summary.

 

WEST FULFILLMENT CENTER

Vanguard Industries West, Inc.
2440 Impala Drive
Carlsbad, CA 92010-7226

EAST FULFILLMENT CENTER

Vanguard Industries East, Inc.
1172 Azalea Garden Road
Norfolk VA 23502

 

    • Once we receive your return, your refund will be processed and the funds should be available to you in 3-5 business days depending on your banking institution.
  • Processing the Exchange:

    • Your new order will be processed promptly, and the item will be shipped to you.
    • Shipping times may vary depending on your location, product availability, and shipping method selected.

  • Additional Assistance:

    If you encounter any issues or need assistance with the exchange process, our customer service team is available to help. Feel free to reach out if you have any questions or concerns regarding your exchange.

    We aim to make the exchange process as simple and hassle-free as possible, ensuring you receive the right size or variant of the product you desire. Thank you for choosing Vanguard, we're here to make your shopping experience seamless and enjoyable.